Troubleshooting

What a message means, and what to check first.

1. The app will not sign inWhat each sign-in message in the Billet app means, and what to check first.For Users
2. A session is choppy or blurryRead Network Stats to tell a congested connection from a lossy one, and what to change for each.For Everyone
3. A host will not enroll or check inWhat the host installer's messages mean, and what to check when a desktop stays at Never checked in or goes Offline.For Administrators
4. License messagesWhat the License page says when a key will not activate or the portal cannot check in, and what to do about each.For Administrators
5. Collect logs for supportWhere each part of Billet writes its log, how to turn on more detail, and what to send with a support request.For Administrators